Work on your people skills We all work with different, and YES sometimes difficult, types of people and not all of those people are on the same wavelength as yourself. Some clients can be bossy, rude, unorganised or arrogant. Or a combination of all four plus more! Yes, it can be hard at times but goal number one is to treat your customers politely and respectfully. Always listen, be friendly, patient, don’t be patronising and try to respond in a timely manner.